NRTC Logo

News & Events
New User? Request Login
Login Login
Network Management_OrangeOutline

Network Services

We’ll Help Keep Your Customers Connected

Whether you’re looking to deploy complex and innovative network architecture without having to staff a team to manage the devices and protocols that make up this infrastructure or you’re trying to figure out the best way to get started with cybersecurity to protect your critical customer data, NRTC’s expert staff and comprehensive services can help you achieve your goals.

NOC Monitoring & Management

We believe that quiet networks make for happy customers. NRTC’s NOC Monitoring & Management takes the burden of day-to-day network tasks off your staff. Using a proven Watch and Response workflow, our experienced NOC Technicians review and validate network events before responding appropriately, minimizing the impact to your staff and your customers. For more in-depth maintenance and troubleshooting, our expert NOC Engineers can manage select devices to help improve and maintain your network as well as monitor it.

The result? Our 24x7x365 NOC will keep you fully aware of the state of your network, maintain and improve its integrity and stability, and free your engineers from routine alarms to focus on their primary responsibilities: growing and strengthening your network. All for a very reasonable rate that’s much less than building an in-house, 24×7 dedicated monitoring solution.


Network Analysis

How you manage your network impacts more than just the Network Operations team. Technical teams need to know if the digital experience is what it needs to be, whether the network is the problem, and is the business is protected from attacks. Management needs to understand current costs and gain insights to help plan for future investments. Sales and business development should leverage network data to identify top customer and partner prospects and build new service offerings.

We have a solution to provide the data your teams need to optimize your business. Our monitoring and analysis tool provides you with insight into what is happening on your networks in real-time, using Netflow, SNMP and BGP data. Gain in-depth information about routing, traffic flow, and more, which can be useful for practically everyone in your business.


DDoS Mitigation

NRTC’s DDoS Mitigation service is far more than just a software program. We have live network technicians monitoring for attacks 24×7, so we can make better decisions, react faster, and minimize the impact to your customers.


Expert Engineering Support

Your engineers are very capable and know your network inside and out. But when large projects get out of hand or disaster strikes, even the best engineering teams sometimes need help. With Advanced Engineering Support, you retain NRTC’s highly qualified and experienced engineering team to provide support for projects.


Modem Management

Increase customer satisfaction and lower support costs with our TR-069 compatible ACS platform.

Reduced Truck Rolls and Increased First Call Resolution: By gaining visibility into customer provided equipment, agents are able to better diagnose and resolve issues quickly without a technician visit.

Remote Access: Remotely access the modem’s account settings, configuration properties, troubleshooting features and “change out” requests. And you can quickly provision modems by selecting the service tier presets you define.

Simple Cost Effective Support: Login from any Internet-connected device to access information and settings for the modems on your network, cutting out equipment management while saving time.

Cloud Based ACS Hosting: No on-premise equipment for your organization to worry about, saving you money and reducing risk.

 


IP Address Management

Take advantage of NRTC’s fully configured and supported onsite servers for the following services:

  • DHCP (Plain old DHCP, DHCP Option 82 – additional security, Mac based)

  • DNS

  • IP Address Management (IPAM)

  • Full RADIUS support

  • Branded Local Speed Test


CALEA Compliance

The Communications Assistance for Law Enforcement Act (CALEA) enhances the ability of law enforcement and intelligence agencies to conduct electronic surveillance by requiring that telecommunications carriers and manufacturers of telecommunications equipment modify and design their equipment, facilities, and services to ensure that they have built-in surveillance capabilities, allowing federal agencies to monitor all telephone, broadband internet, and VoIP traffic in real-time. Since CALEA was first passed in 1994, it has been greatly expanded to include all VoIP and broadband internet traffic.

NRTC offers affordable assistance to comply with CALEA. Most broadband providers use Trusted Third Party (TTP) operations to offset the high equipment costs required to meet the CALEA mandate. NRTC has the tools and expertise to manage and carry out TTP responsibilities. After viewing our rates, we are sure you will consider us as a reasonably-priced solution to the CALEA mandate.

Learn more about our solutions